Refund policy

Effective date: 20 August 2026

We want you to love your hybeks bag. If something isn't right, here's how returns and refunds work.

Return window

You may request a return or exchange within 10 days of delivery.

Conditions

Items must be unused, undamaged, with original tags and packaging intact. We may decline returns that don't meet these conditions.

How to start a return

Email support@hybeks.com (or message +91 79845 26943) with your order number and reason. We'll guide you through the next steps.

Damaged, defective, or wrong item

If you received a damaged, defective, or incorrect product, let us know within 48 hours of delivery with photos. We'll arrange a free replacement or full refund, including any return shipping.

Change-of-mind returns

For returns that aren't due to our error, a return shipping fee may apply or be deducted from your refund.

Exchanges

Subject to stock, we're happy to exchange for a different product or, where applicable, a different variant.

Refunds

Once we receive and inspect the returned item, we'll process your refund within 5 to 7 business days:

Prepaid orders: refunded to your original payment method.
COD orders: refunded via UPI or bank transfer to details you provide.
Orders with an advance payment: the advance is refunded to your original payment method, and any balance already paid in cash is refunded via UPI or bank transfer.

Non-returnable

Items bought on final-sale/clearance (if any) and items not in original condition.

Order cancellation

You may cancel an order free of charge at any time before it is dispatched. Email support@hybeks.com or message +91 79845 26943 with your order number, and we will confirm your cancellation within 24 hours.

Prepaid orders are refunded to the original payment method within 5 to 7 business days of cancellation being confirmed. For Cash on Delivery orders, nothing is charged unless an advance payment was taken at checkout, in which case that amount is refunded to the original payment method within the same period.

Once an order has been dispatched it can no longer be cancelled. You may refuse delivery, or return it under the return window above.

We may cancel an order in cases of stock unavailability, pricing errors, or suspected fraud, and will refund any amount already paid within 5 to 7 business days.