Refund policy

Effective date: 20 August 2026

We want you to love your hybeks bag. If something isn't right, here's how returns and refunds work.

Return window

You may request a return or exchange within 10 days of delivery.

Conditions

Items must be unused, undamaged, with original tags and packaging intact. We may decline returns that don't meet these conditions.

How to start a return

Email support@hybeks.com (or message +91 79845 26943) with your order number and reason. We'll guide you through the next steps.

Damaged, defective, or wrong item

If you received a damaged, defective, or incorrect product, let us know within 48 hours of delivery with photos. We'll arrange a free replacement or full refund, including any return shipping.

Change-of-mind returns

For returns that aren't due to our error, a return shipping fee may apply or be deducted from your refund.

Exchanges

Subject to stock, we're happy to exchange for a different product or, where applicable, a different variant.

Refunds

Once we receive and inspect the returned item, we'll process your refund within 5–7 business days:

• Prepaid orders: refunded to your original payment method.
• COD orders: refunded via UPI/bank transfer to details you provide.

Non-returnable

Items bought on final-sale/clearance (if any) and items not in original condition.

Contact

support@hybeks.com · +91 79845 26943