Privacy policy

Effective date: 20 August 2026

This Privacy Policy explains how Maitrak Essentials Private Limited ("hybeks", "we", "us") collects, uses, and protects your information when you visit or buy from https://hybeks.com.

Information we collect

Details you give us: name, email, phone number, billing and shipping address, and order details.
Payment information: online payments are processed securely by our payment gateway partner (PayU), via our checkout partner GoKwik. Cash on Delivery orders are also handled via GoKwik. We do not store your full card or bank details.
Automatic data: device, browser, IP address, and browsing activity collected through cookies and similar technologies.

How we use your information

To process, fulfil, and deliver your orders.
To provide customer support and respond to your queries.
To send order updates and, with your consent, marketing messages (you can opt out anytime).
To improve our website, products, and shopping experience.
To meet legal, tax, and accounting obligations.

Who we share it with

We share only what is needed, with trusted service providers: our payment gateway partner (PayU), our checkout and COD partner (GoKwik), courier partner (Delhivery), email/marketing platform (Klaviyo), and analytics tools (Google, Meta). We do not sell your personal data. We may disclose information if required by law.

Cookies

We use cookies for cart functionality, analytics, and advertising. You can control cookies through your browser settings.

Data retention & security

We keep your data only as long as needed for orders, legal, and tax purposes, and use reasonable safeguards to protect it. No online transmission is 100% secure.

Your rights

Under applicable Indian law (including the DPDP Act, 2023), you may request access to, correction of, or deletion of your personal data, and withdraw consent for marketing. To exercise these, contact us below.

Children

Our store is not directed at anyone under 18. We do not knowingly collect their data.

Grievance Officer

In line with Indian law, you can reach our Grievance Officer for any data concerns:
Granthil Desai · support@hybeks.com · +91 79845 26943 · 26, Amar Park Society, Tithal Rd, Near Prerna SOC, Valsad, Gujarat 396001.