Talk to the people behind hybeks.
No endless ticket queues, no scripted replies. Your message goes straight to our studio team — usually answered the same day, always by someone who knows the product inside out.
However you like to talk.
WhatsApp us
Order help, warranty claims with a photo, or just "which bag?" — 9am to 9pm, every day.
+91 82009 41217 02 — IN WRITINGEmail the studio
Longer questions, bulk or corporate orders, press. We reply within 24 hours, weekends included.
info@hybeks.com 03 — OLD SCHOOLCall us
Monday to Saturday, 10am–7pm IST. If we're on the floor, we call back the same day.
+91 82009 41217Tell us what's on your mind.
A stuck zip, a late parcel, an idea for the next product — it all lands directly with our studio team.
"Every message is read by someone who cares about the bag you're carrying."
The four things people ask.
Where is it?
Tracking arrives on WhatsApp and email the moment your bag ships. 2–5 days across India, metros usually 2–3.
Can I send it back?
7 days, no questions. Message us and we arrange a free reverse pickup from your address — no couriers to hunt.
Something broke.
Send a photo on WhatsApp. Zips, seams, straps and hardware are covered free for a year — we replace it.
Orders for a team?
Corporate and bulk orders get studio pricing from 10 pieces. Email info@hybeks.com with quantities.
The studio is in Valsad. So is the beach.
If you're passing through south Gujarat, write ahead and come see where the bags are argued over. We'll show you the worktable, the sample shelf, and — if it's evening — the beach where all of this started.
"If a message goes unanswered, one of the five of us owes the others chai."
Order COD. Ask questions later.
Order today, pay cash when it arrives — COD on most pincodes. If it's not right, 7-day returns with free pickup. We're one WhatsApp away either way.